Before ordering, please check that you can receive the products without problems: carefully measure the dimensions of your doors, stairs and lift.

You will be contacted once the order has been received by the carrier. You can change the appointment until midnight the day before delivery.

Delivery takes place from Monday to Friday between 09:00 and 22:00.

Delivery takes place at your home in the room of your choice. Check that the product matches your order and is in good condition.

This may seem obvious, but it is very important: you must be present on the agreed day and time to receive your order!

Each new delivery will be charged by vente-unique.co.uk if it is due to unjustified absence of the customer.

You must note any doubts on the delivery note.

In case of damage or non-compliance of your delivery, you have 3 days after reception to alert our customer service by email or by phone.

In this case, we ask you to keep the packaging and not to use the product.

For any return of a product (except sofas), we ask you to return the products in their original packaging.

So keep them safe!

Following your delivery, you will receive an email with a satisfaction questionnaire.

Help us improve your customer experience by responding!