I have forgotten my password — what should I do?

A forgotten password happens to the best of us! 😄 👉 On the login page, click on "Forgot your password?" 👉 Enter the email address you used when creating your account 📩 You will then receive an email to reset your password swiftly (please remember to check your spam folder if you cannot find it!) 💡 You may also update your password directly from your customer account, under the "My Personal Information" section.

I am unable to log in to my account — what should I do?

Let's get this sorted out together 😄 👉 First, please check the following: that the email address you entered is the one you used when creating your account that there are no typos in your password (watch out for capital letters!) 🔁 If the issue persists, click on "Forgot your password?" to reset it in just a few clicks.

How do I create an account on Vente-unique?

It's simple, quick, and free of charge 😄 👉 Click on "Sign in" at the top of the website, then on "Create an account" Enter your details (last name, first name, email address, password) Confirm your registration Verify your account via the email you will receive 📩 And that's it! You can now access your customer account to: track your orders manage your addresses save your favourite products to your wishlist 🎁 You will also be able to subscribe to our newsletters to enjoy exclusive member benefits, early access, and even a special gift on your birthday! 👉 Subscribe to the newsletter

What is my customer account used for?

Your customer account is your personal dashboard 🧭\n\nFrom there, you can:\n- track your orders\n- manage your personal details\n- view your Very-unique points and vouchers\n- manage your subscriptions (newsletter)\n\n👉 Everything is centralised in one place to make your experience as seamless as possible!

How do I update my personal information?

You can update your details in just a few clicks 👇 Log in to your customer account Go to the "My Personal Information" section 📌 You may update your email address, delivery and billing addresses, phone number, date of birth, and account type (business or personal) at any time. ⚠️ Please note: if you wish to change the delivery address for an ongoing order, we kindly ask that you contact our customer service team as soon as possible so that we can check whether the change can still be made. 👉 We recommend keeping your details up to date to make your future orders as smooth as possible — and please ensure your phone number is correctly filled in, as our delivery carrier will need it to get in touch with you and arrange a suitable delivery slot!

Can I have multiple saved delivery addresses?

Yes, absolutely 👍 👉 From your customer account, under the "My Personal Information" section, you can add and manage multiple addresses: home, workplace, secondary residence… You may also set one as your 'default' address. 🛍️ When placing an order, simply select the address of your choice. A convenient feature for sending a gift or having your order delivered wherever you wish 🎁

Is my personal data protected?

Yes, and it is a top priority 🔒 👉 Your data is used solely to process your orders (delivery, billing, customer service) and, with your consent, to send you communications and exclusive offers. 📜 We strictly comply with all applicable regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act, and have implemented robust measures to safeguard your information. 👉 You may access, update, or delete your data at any time. Read our full privacy policy.

How do I subscribe to the newsletter?

Don't want to miss a thing? 😍 👉 Sign up for our newsletter and receive directly in your inbox: 🎁 Exclusive offers and discount vouchers ⏰ Early access to selected promotions 🆕 Our latest arrivals and collections to discover ✨ Inspirations and décor ideas to guide you through your projects 📬 Signing up is quick and free, and you may unsubscribe at any time. 👉 Sign me up for the newsletter

Can I choose which emails I wish to receive?

Absolutely! From your personal account, the "My Subscriptions" section allows you to manage your preferences with precision: you can select exactly which newsletters you wish to receive (Special Offers, Deconews, Flash Sales…) and which ones you would like to unsubscribe from. This gives you complete control over your communications. here: https://www.vente-unique.co.uk/newsletter-subscription

How do I unsubscribe from the newsletter?

The choice is entirely yours 👍 👉 You may unsubscribe at any time: by clicking the "Unsubscribe" link at the bottom of any email you receive or from your customer account, under the "My Preferences" section Simple and straightforward ✨

FAQ - My account | Vente-unique

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