How to place an order on Vente-unique?

It's quick and easy! 🛒 Add your favourite items to your basket, then simply follow the steps! 💻 Create your account or sign in 🏠 Enter your delivery address 💳 Select your payment method Once your order has been confirmed, you will receive a summary of your order in your inbox. 📩

Do I need to create an account to place an order?

Yes, as we require your personal details (last name, first name, address, phone number, etc.) in order to arrange delivery. 👉 Registration is quick and easy — simply create an account when placing your first order.

Can I place an order as a gift?

🎁 Absolutely! Simply enter a delivery address that differs from your billing address. 📞 Please remember to provide the recipient's phone number so that they can be contacted at the time of delivery.

How can I track my order?

It's very simple! You can track your order step by step to know exactly where it is. 👉 All tracking information will be sent to you by email and SMS throughout the shipping process. You can also find your tracking details directly from your customer account: Log in to your account Go to the "My Orders" tab Select the relevant order Click on "Delivery Tracking" 📲 If your order is currently being delivered, a tracking link will be sent to you by SMS. ⚠️ A helpful tip: the delivery driver may call you before their arrival. Their number may appear as "unknown number" — please make sure to answer! 🛍️ Does your order involve a partner seller (Marketplace)? You can contact the seller directly from your customer account.

Can I modify my order after it has been confirmed?

If your order has not yet been paid for, you may update your details or items directly in your shopping cart. 👉 If payment has already been made, please contact our customer service team promptly — depending on how far along your order is, certain changes may still be possible. 🛑 Once your order has been dispatched, modifications can no longer be guaranteed.

Can I modify my delivery address or shipping options?

Yes, but only if your order has not yet been processed. 👉 Please contact us as soon as possible via our instant messaging service. 🛑 Once your order has been dispatched, modifications can no longer be guaranteed.

How do I cancel my order?

Log in to your customer account and navigate to the "My Orders" section. Select the relevant order, then click on "Customer Service" beneath the item you wish to cancel. 📩 You will receive a notification in your customer account within 24 hours (excluding weekends and public holidays). 👉 Access my customer account 🛑 Once your order has been dispatched, cancellation can no longer be guaranteed.

How do I report an issue with my most recent order?

🚨 Damaged product, missing part, or another issue? No need to worry — our after-sales team is here to help 🤝 👉 As soon as you receive your order: Take clear photos of the problem overall view close-up of the defect 📸 Log in to your customer account Go to your order under the relevant product to report the issue or contact the partner seller. ⏳ Our team will review your request within 24 working hours (excluding weekends and public holidays). Depending on the situation, we will offer you the most suitable solution: replacement part exchange goodwill gesture 📦 Please keep the original packaging until your case has been fully resolved.

What should I do if the product was damaged during delivery?

📦 Upon receiving your order, please inspect the condition of both the parcel and the product. 📋 Note any irregularities on the delivery note and report them through your customer account under the "My Account" section. This allows us to address the matter promptly.

What should you do if you encounter an issue with a Marketplace order?

For items sold by a partner seller, tracking and after-sales support are handled directly by that seller 🤝 👉 To get in touch with them: Log in to your customer account Go to "My Orders" Use the integrated messaging feature within your order ⏳ The seller is committed to responding within 24 working hours. 💡 Vente-unique remains your trusted intermediary: should you need further assistance, our customer service team will be on hand to support you and help find a satisfactory resolution.

FAQ - My order | Vente-unique

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