How long is my product covered by the warranty?

All our products come with a 2-year statutory guarantee of conformity, starting from the date of delivery 📦. This guarantee covers any defects or malfunctions that may arise despite normal use of the product. 👉 Some items may also benefit from an additional commercial warranty, as specified directly on their product page. Should you encounter any issue, simply submit a request through your customer account — our after-sales team will be on hand to assist you promptly and find the best solution 🤝.

Where can I find the assembly instructions?

The assembly instructions are always included in your product's packaging. If you can no longer find them, you may also access them through your customer account: 1⃣ Open the relevant order, 2⃣ And check whether the product instructions are available to download. If needed, our customer service team can also resend them to you upon request.

Is the furniture assembled upon delivery?

Most of our furniture is delivered in flat-pack format to facilitate transportation and reduce delivery costs. Assembly is straightforward: you will be guided through the process with clear, illustrated instructions, and all the necessary tools are specified. Please note: some items display the mention "Delivered assembled" on their product page — in this case, all you need to do is unpack them and enjoy! Occasionally, only the legs or handles remain to be attached to prevent any damage during transit — a simple task. Depending on your delivery address, you may also opt for a professional home assembly service, directly when placing your order.

How to choose the angle of my sofa?

Great question! 😄 On our corner sofas, you will always find a clear indication of the orientation of the corner: Right-hand corner 👉 when the chaise longue is on the right as you face the sofa, Left-hand corner 👈 when the chaise longue is on the left. 💡 Tip: imagine yourself standing in front of the sofa to determine the correct side. And if the model is reversible, you can change the corner orientation to suit your preferences — perfect for rearranging your living room in the blink of an eye 🏡.

I can no longer find the product I was looking to purchase — why is that?

Our selections are regularly updated to bring you the latest trends in home furnishings 🛋️ As a result, certain items may no longer be available if we have refreshed our range or if the stock has been permanently depleted. 💡 Tip: You may wish to browse our similar items or our new arrivals — there are often styles close to the one you are looking for, sometimes at an even better price 😉

I have joined the waitlist — will I be able to place an order?

Joining the waitlist for an out-of-stock product allows you to be notified as soon as it becomes available again, though it does not guarantee a reservation. We are unable to hold items for specific customers, and available quantities can sell out very quickly ⚡ 📩 As soon as a restocked item is listed online, you will receive an email notification — we therefore recommend acting promptly, as stock will be allocated on a first-come, first-served basis!

When my product becomes available again, will it be at the same price?

Our prices may change at any time to reflect supply costs or our current promotions 🎯 It is therefore possible that the price of your product may have slightly changed by the time it comes back into stock. The good news, however, is that this works both ways 😉 👉 Your product may also return at a lower price — so keep an eye out for our alerts!

I received an email stating that the item is back in stock, but I am unable to place an order

This most likely means that the stock has already sold out in the meantime 😬 Alerts are sent to all customers registered on the waitlist, and the most sought-after products can sell out within minutes. Not to worry: simply sign up to the waitlist again and you will be notified as soon as the item is back in stock 🔁 💡 Good to know: certain ranges are restocked with very similar models — we recommend browsing the related products on the item page, as they may be just what you are looking for!

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