Can I return an item?

Changed your mind? No problem. 🕒 You have 30 days from the date of receipt to exercise your right of withdrawal. 👉 To submit a return request: Log in to your customer account Go to "My Orders" Click on "Request a Return" before the deadline expires 📦 You will then receive all the instructions needed to arrange the collection of your item. 👉 Please ensure your item is carefully prepared, ideally in its original packaging. 💳 Your refund will be processed within a maximum of 14 days following your cancellation request, provided that the item has been handed over to the carrier. ⏳ The time for the amount to appear in your account will then depend on your bank.

How to Request a Return?

You can submit a return request directly from your customer account 👉 Here is how the process works: 1️⃣ A customer advisor will review and approve your request within 24 business hours and send you all the necessary instructions (return form, shipping label, or collection appointment). 2️⃣ Prepare your item: pack it carefully 📦 and follow the instructions provided. 3️⃣ Once your item has been received and inspected, we will process your refund within 5 to 10 business days, using the same payment method as the one used for the original order. 💡 Tip: whenever possible, please keep the original packaging, as it makes the return shipment easier and ensures better protection for your item.

How do I obtain a replacement for a damaged item?

Simply report the damage through your customer account by attaching a few photos of the defect you have noticed. Our team will review your request within 24 working hours and offer you the most suitable solution: ✅ product replacement, ✅ spare part, ✅ or another option depending on the situation. 🎯 Our goal: to resolve your issue promptly and ensure you can fully enjoy your order!

If I decide to cancel my order, what are the refund timelines?

Once your cancellation or return has been approved, your refund will be processed promptly 👍\n\n💳 It will be issued to the original payment method used when placing your order.\n\n⏳ The refund will be initiated within a maximum of 14 days following your request, provided that the item has been handed over to the carrier.\n\nDepending on your bank, the refund may take between 3 and 10 business days to appear in your account.\n\n👉 You can track the progress directly from your customer account.

FAQ - Returns and Refunds

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